Refund policy
Little Home
Customer Policies & Purchase Terms
Return & Refund Policy
We appreciate your trust in Little Home and the care you take in selecting our products. The following terms govern our return and refund process and apply to all transactions completed through our store. By finalising a purchase, customers acknowledge and accept the conditions described herein.
Purchase Commitment & Order Finalisation
All orders placed with Little Home are processed immediately upon payment confirmation. Given the nature of our fulfilment workflow, once an order has been successfully submitted and payment has been captured, the transaction is considered complete and binding. Accordingly, orders cannot be cancelled, amended, or reversed once this stage has been reached.
Product Returns
Little Home maintains a selective returns framework. Returns are not accepted as a standard practice; however, we acknowledge that exceptional circumstances may arise. A return request may be considered for review exclusively under the following conditions:
- The item is received in a condition that is materially damaged or presents a manufacturing defect not attributable to customer handling
- The item has not been used, altered, or removed from its original packaging
- A valid proof of purchase is presented alongside the request
Requests submitted outside of these parameters will not be eligible for review. To initiate a return enquiry, customers must contact our support team at support.littlehome@gmail.com within 48 hours of the confirmed delivery date. Requests submitted beyond this window will not be considered.
Damaged, Defective, or Incorrect Items
In the event that a product arrives in a condition inconsistent with what was ordered, or presents a verifiable manufacturing defect, customers are invited to contact us at support.littlehome@gmail.com within 48 hours of delivery. All communications must include:
- The order reference number
- Clear and detailed photographic documentation of the issue
Upon receipt, our team will assess the submission and, where applicable, may offer a replacement item at our discretion. Please note that monetary reimbursements are not guaranteed and are evaluated individually based on the circumstances presented. Resolution outcomes remain at the sole discretion of Little Home.
Shipping & Handling Charges
Shipping and handling fees are calculated at the time of checkout and are non-refundable under all circumstances, including in cases where a return has been approved. In the event that a physical return is authorised, the cost of return shipping is the sole responsibility of the customer.
Order Cancellation Window
Customers wishing to cancel an order must submit a cancellation request within 12 hours of the time of purchase. Requests received after this period cannot be accommodated, as the order may already be in an advanced stage of processing or fulfilment. Little Home is unable to guarantee cancellation or refunds for requests submitted outside of this timeframe.
Payment Disputes
By completing a purchase on our platform, customers confirm that they have read, understood, and agreed to the terms set out in this policy. Should a payment dispute or chargeback be initiated with a financial institution following a completed and policy-compliant transaction, Little Home reserves the right to respond to and contest such claims by providing the relevant documentation, including order records, shipment evidence, and agreed-upon store policies.
Contact & Support
For any queries related to your order or the terms of this policy, please reach out to our customer support team:
Little Home
support.littlehome@gmail.com
Shipping Policy
The following policy outlines the terms and procedures governing the shipment and delivery of orders placed with Little Home. We are committed to ensuring a smooth fulfilment experience and encourage customers to review these terms prior to completing a purchase.
Order Processing Times
Orders are typically prepared and dispatched within 1 to 3 business days following successful payment verification. During periods of elevated demand, promotional campaigns, or public holidays, processing windows may be subject to a brief extension. Customers will receive a shipping confirmation email inclusive of tracking details once their order has been dispatched.
Estimated Delivery Timeframes
Delivery estimates are provided as a general guide and are subject to variation depending on destination, carrier scheduling, and external factors beyond our control:
- United States: 7 to 18 business days
- International Destinations: 10 to 30 business days
These timeframes represent estimates only and do not constitute delivery guarantees. Actual delivery dates may differ depending on carrier workload, customs processing, weather conditions, or other logistical variables.
Shipment Tracking
A tracking reference will be issued to the customer's registered email address upon dispatch. Please allow between 2 and 5 business days for tracking data to become active and visible within the carrier's system. Updates are managed directly by the shipping carrier and may, on occasion, reflect delays in scan frequency or system synchronisation.
Carrier Responsibility & Delivery Outcomes
Once an order has been dispatched and accepted by the designated carrier, the routing, handling, and final delivery of the shipment falls under the carrier's operational responsibility. Little Home does not exercise control over the package once it has entered the carrier's network.
Little Home shall not be held liable for orders that are:
- Lost or misrouted during transit
- Delivered to an address provided incorrectly by the customer
- Reported as delivered by the carrier but not located by the recipient
- Delayed as a result of carrier processing, customs requirements, or other logistical circumstances
Customers acknowledge and accept these conditions at the time of purchase.
Address Accuracy
It is the customer's sole responsibility to ensure that the shipping address entered at checkout is complete and accurate. Once an order has been submitted, Little Home cannot guarantee the ability to modify the delivery address. We accept no liability for non-delivery or misdelivery resulting from an incorrectly entered address.
Carrier Enquiries & Investigations
In the event of a reported delivery issue, Little Home may, at its discretion, submit an enquiry to the relevant carrier on the customer's behalf. Carrier investigations may take several business days to conclude, and outcomes are determined exclusively by the shipping carrier. While we endeavour to assist in facilitating these enquiries, we cannot guarantee any specific resolution.
Split Shipments
Certain orders may be fulfilled across multiple shipments, depending on product availability or warehouse allocation. In such cases, customers will receive individual tracking references for each parcel. Delivery timeframes may vary between shipments.
Contact & Support
For shipping-related enquiries or questions regarding your order, please contact our support team:
Little Home
support.littlehome@gmail.com